How do I return an item?

Please choose your items carefully prior to ordering. Should items be damaged in transit please submit photos within 48 hours of acceptance and signature of delivery. After this time frame all claims will be null and void. For items to be returned for refund that are damaged or wrong size, blend or otherwise please contact customer support for a return post label and manifest number. All returns are to be sent via Australia Post eparcel service with tracking and signature that will supplied to you. Items returned by you in any other manner will not be refunded nor exchanged. Please note NO PHOTOS - NO EXCHANGE. Any claims made will be either exchanged for the exact product or a credit is issued to your account. In certain circumstances if items are refunded there is a 20% restocking fee.

All return postage costs are the responsibility of the buyer.

If you choose to return any goods or products for any reason other than damaged or incorrect fragrance/product ALL return postage costs are the responsibility of the buyer.

If you return a product simply because you did not like the fragrance there is a $10 forward/return postage cost that will be taken from the final amount prior to refund.

Should you choose to return goods and or products simply because they arrived late, not in stock at time of purchase, on back order or alike return postage costs are to be paid by the buyer.

If your parcel is returned due to incorrect address details it is the responsibility of the buyer to pay return postage costs back to House of Candles. Should you require your products to be re posted again costs will be charged at weight rate by Australia Post domestic or DHL International they will NOT be charged at the flat rate/free shipping rate. Should you require a refund on returned goods that had a incorrect address details you will be charged return postage costs and a 20% restocking fee.

Refunds are not processed until goods have arrived back to House Of Candles in full saleable condition. There is also a 20% restocking fee unless otherwise agreed to.

House of Candles uses Australia Post for domestic delivery and DHL ECommerce for all International deliveries.