How do I return an item?
All return postage costs are the responsibility of the buyer.
If you choose to return any goods or products for any reason other than damaged or incorrect fragrance/product ALL return postage costs are the responsibility of the buyer.
If you return a product simply because you did not like the fragrance there is a $10 forward/return postage cost that will be taken from the final amount prior to refund.
Should you choose to return goods and or products simply because they arrived late, not in stock at time of purchase, on back order or alike return postage costs are to be paid by the buyer.
If your parcel is returned due to incorrect address details it is the responsibility of the buyer to pay return postage costs back to House of Candles. Should you require your products to be re posted again costs will be charged at weight rate by Australia Post domestic or DHL International they will NOT be charged at the flat rate/free shipping rate. Should you require a refund on returned goods that had a incorrect address details you will be charged return postage costs and a 20% restocking fee.
Refunds are not processed until goods have arrived back to House Of Candles in full saleable condition. There is also a 20% restocking fee unless otherwise agreed to.
House of Candles uses Australia Post for domestic delivery and DHL ECommerce for all International deliveries.