PLEASE NOTE AT PRESENT THERE IS A 2 WEEK TURNAROUND, EXCLUDING WEEKENDS, DUE TO THE MASSIVE AMOUNT OF ORDERS COMING IN. AS THERE IS ONLY ONE ME AND ALL PRODUCTS ARE CUSTOM MADE TO ORDER AT THE TIME OF PAYMENT I JUST AM STRUGGLING TO KEEP UP. YOUR PATIENCE IS GREATLY APPRECIATED.
All items are sent via Australia Post tracking. Each delivery requires a signature on delivery. If you are not home at the time of delivery Australia Post will leave a card for you to collect your items at your local Post Office. These items are only held for a maximum of 7 days where they are then returned to sender. There is a $10 fee for parcels returned to sender for non collection by you - the buyer. The buyer is responsible for all costs incurred for re posting of any items. Your tracking number is emailed to you on dispatch direct from Australia Post. You also get an email from House Of Candles letting you know your parcel has been dispatched just in case you don't get a tracking email from Australia Post. This allows you to keep track of the time frame to receive your parcel.
Please note it is not the responsibility of House Of Candles should you not receive tracking from Australia Post nor carded if you are not home to receive your parcel. If your parcel has not arrived within 2 weeks from payment please contact House Of Candles immediately to chase up for you.
International orders are dispatched using DHL. When they arrive into your country it is then passed through customs then on to your local postal delivery carrier. For example in the USA - USPS then takes over, in the UK - ROYAL MAIL etc. Simply put your tracking number into your postal carrier's website for up to date delivery information.
SHIPPING TIMES -
AUSTRALIA 14 - 21 days via road for delivery.
USA 5 - 7 weeks approx. Once your parcel clears USA customs it is handed to USPS for delivery
CANADA 6 - 8 weeks approx. Once your parcel clears customs it is handed to CANADA POST for delivery
UK 3 - 5 weeks approx. Once your parcel clears customs it is handed to ROYAL MAIL for delivery
All other countries please allow up to 8 weeks for delivery. Once your parcel clears customs it is then handed to your general govt postal contractor.
Please note there is a 3-5 day turnaround on all orders. This allows me to blend your oils make your product wrap label and dispatch your products.
FREE SHIPPING - Where free shipping is available on most products it is NOT available on rattan reeds, clearance items or sale items.
Please note: Any chargebacks done for parcels not received within 90 days of payment of order via credit card payments will be liable for legal costs for House Of Candles to recover costs for original order, PLUS there will be a surcharge for postage, PLUS there will also be a charge back cost of $40 for bank fees. All charge backs are taken seriously and will be dealt with via our legal team in which the buyer will also be billed for.