Please note it is not the responsibility of House Of Candles should you not receive tracking from Australia Post nor carded if you are not home to receive your parcel. If your parcel has not arrived within 2 weeks from payment please contact House Of Candles immediately to chase up for you.
International orders are dispatched using DHL. When they arrive into your country it is then passed through customs then on to your local postal delivery carrier. For example in the USA - USPS then takes over, in the UK - ROYAL MAIL etc. Simply put your tracking number into your postal carrier's website for up to date delivery information.
SHIPPING TIMES -
AUSTRALIA 10 - 14 days via road for delivery.
USA 3 weeks approx. Once your parcel clears USA customs it is handed to USPS for delivery
CANADA 3 weeks approx. Once your parcel clears customs it is handed to CANADA POST for delivery
UK 2 - 3 weeks approx. Once your parcel clears customs it is handed to ROYAL MAIL for delivery
All other countries please allow 3 - 4 weeks for delivery. Once your parcel clears customs it is then handed to your general govt postal contractor.
Please note there is a 3 day turnaround on all orders. This allows me to blend your oils make your product wrap label and dispatch your products.
EXPRESS POST - AUSTRALIA is available should you wish to get your products quicker. Australia Post delivery for express post is 3 - 5 days.
EXPRESS POST - INTERNATIONAL - Please contact me for International rates on express post rates. This will be a separate charge.